Support

An eSIM is a digital SIM built into your phone. Instead of a physical card, you install a mobile-data plan directly on the device — so you can get online in another country in minutes, without swapping your home SIM.

Most iPhones from the iPhone XS/XR (2018) onward and many recent Android phones support eSIM. The one exception is iPhones bought in mainland China (and some Hong Kong/Macau models), which use two physical SIM slots instead. To check on any phone, open Settings and look for “Add eSIM” or “Mobile/Cellular plan,” or dial *#06# — if an EID number appears, your phone supports eSIM. The Tulip Bookings app also shows a compatibility note on the eSIM Store screen.

Open the app and go to My eSIMs, tap your new plan, then tap Install — on the same phone this opens the system setup automatically. You can also scan the QR code shown on that screen with another phone, or share it to install on someone else's device. Installing early (on Wi-Fi, before you travel) is fine.

Most plans start when the eSIM first connects to a network at your destination. When you arrive, make sure the Tulip eSIM line is turned on and that data roaming is enabled for that line in your phone's settings. Your plan's validity (e.g. “7 days”) and data allowance are shown in the app.

Open the app home screen or My eSIMs — each active plan shows the data remaining and time left. Pull down to refresh for the latest usage.

Payments are processed securely through First Iraqi Bank (FIB). We never store your card or bank credentials. You'll see the exact amount before you confirm.

If a payment was taken but your eSIM wasn't issued, or a plan isn't working as described, email support@tulipbookings.com with your registered phone number and order details. We'll investigate and put it right.

Make sure you're using the phone number you registered with, including selecting the correct country code. You can also sign in with your email if you added one. Still stuck? Email us from your registered address or with your registered phone number and we'll help you back in.

In the app: Profile → Delete my account. If you can't access the app, see our account deletion page or email us. This permanently removes your account and personal data (except limited records we must keep by law).